Problem: Customer’s Blu-ray has no power.
Cause: Possible reason for this is a defective IC1 chip. The factory improved this chip on SMPS boards manufactured
after March, 2010.
Solution: Replace the IC1 chip if you have the equipment to do so. If not, then replacing the SMPS will fix problem.
Problem: Disc does not play. Also, when you open the case and then put a disc in, you see the disc does not spin.
Cause: The player may have a defective axle. Axle defects occurred on some of the earlier production models before
the axel was reinforced. See picture below.
Solution: Replacing the loader is the easiest solution. This problem should not happen with any loader manufactured
after April.
Page 3
Volume 5, Issue 2 Consumer Electronics Newsletter Samsung Tech Talk
Common Blu-Ray Fixes in 2010
Michael Vigliotti
Product Support
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