Samsung iDCS 500 Guide de l'utilisateur

Ed. 00 OfficeServ DataView User Guide 04. 2005.

TABLE OF CONTENTS VIII © SAMSUNG Electronics Co., Ltd. Station Monitoring ...

Ошибка! Стиль не определен. 90 © SAMSUNG Electronics Co., Ltd. Station Group Inbound Detailed Statistics This menu allows you to verify the overall st

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 91 In Succ Ratio Inbound success ratio (Number of successful inbound calls/Numbe

Ошибка! Стиль не определен. 92 © SAMSUNG Electronics Co., Ltd. Station Port Statistics This menu allows you to verify the overall statistics on and ca

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 93 Seize Time Seizure duration Call Time Call duration Call Type Call type(Pri

Ошибка! Стиль не определен. 94 © SAMSUNG Electronics Co., Ltd. UCD Statistics This section describes the statistics on UCD of the OfficeServ system.

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 95 Column Description Xfer In Ans Cnt Number of transferred inbound calls answe

Ошибка! Стиль не определен. 96 © SAMSUNG Electronics Co., Ltd. Column Description Avg Call Time Average call duration(Call duration/(Number of call

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 97 UCD Incoming Statistics by Group This menu allows you to verify the overall st

Ошибка! Стиль не определен. 98 © SAMSUNG Electronics Co., Ltd. Column Description Avg Call Time Average call duration(Call duration/(Number of calls

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 99 UCD Group Incoming Statistics This menu allows you to verify the overall stati

OfficeServ DataView User Guide © SAMSUNG Electronics Co., Ltd. 1 CHAPTER 1. Overview of OfficeServ DataView This chapter provides an overview of Off

Ошибка! Стиль не определен. 100 © SAMSUNG Electronics Co., Ltd. Column Description Group NO Group number Avg Call Time Average call duration(Call d

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 101 UCD Overall Agent Incoming Statistics This menu allows you to verify the over

Ошибка! Стиль не определен. 102 © SAMSUNG Electronics Co., Ltd. UCD Agent Incoming Statistics by Group This menu allows you to verify the overall agen

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 103 Column Description Xfer In Ans Cnt Number of transferred inbound calls answ

Ошибка! Стиль не определен. 104 © SAMSUNG Electronics Co., Ltd. UCD Group Agent Incoming Statistics This menu allows you to verify the overall agent s

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 105 Column Description Consult Time Consultation duration

Ошибка! Стиль не определен. 106 © SAMSUNG Electronics Co., Ltd. UCD Agent Detailed Statistics This menu allows you to verify the overall statistics an

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 107 Group Xfer Cnt Number of group transfers Force Log Out Cnt Number of forced

Ошибка! Стиль не определен. 108 © SAMSUNG Electronics Co., Ltd. UCD Call Distribution Statistics This menu allows you to verify the statistics on the

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 109 UCD Call Distribution Stat. by Group This menu allows you to verify the stati

Ошибка! Стиль не определен. 2 © SAMSUNG Electronics Co., Ltd. Network configuration of OfficeServ DataView, OfficeServ Link, and the OfficeServ system

Ошибка! Стиль не определен. 110 © SAMSUNG Electronics Co., Ltd.

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 111 UCD Wait Distribution Statistics This menu allows you to verify the statistic

Ошибка! Стиль не определен. 112 © SAMSUNG Electronics Co., Ltd. ≤ 120 s Number of waiting cases whose duration is less than or equal to 120 seconds &

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 113 UCD Wait Distribution Stat. by Group This menu allows you to verify the stati

Ошибка! Стиль не определен. 114 © SAMSUNG Electronics Co., Ltd. Column Description ≤ 100 s Number of waiting cases whose duration is less than or eq

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 115 UCD Group Abandoned Call List This menu allows you to verify the list of aban

Ошибка! Стиль не определен. 116 © SAMSUNG Electronics Co., Ltd. Column Description Group NO Group number DID NO DID number CID NO CID number

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 117 Operator Statistics This menu allows you to verify the statistics on operator

Ошибка! Стиль не определен. 118 © SAMSUNG Electronics Co., Ltd. Column Description In Req Cnt Number of required inbound calls In Succ Cnt Number o

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 119 Column Description ETC Fail Cnt Number of other failures In Answer Cnt Nu

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 3 System Requirements OfficeServ DataView inter-works with the OfficeServ syste

Ошибка! Стиль не определен. 120 © SAMSUNG Electronics Co., Ltd. Operator Group Detailed Statistics This menu allows you to verify the overall statisti

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 121 Column Description Call Time Call duration Avg Call Time Average call dura

Ошибка! Стиль не определен. 122 © SAMSUNG Electronics Co., Ltd. Operator Distribution Statistics This menu allows you to verify the time-based distrib

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 123 > 30 m Number of calls whose duration is greater than 30 minutes Total

Ошибка! Стиль не определен. 124 © SAMSUNG Electronics Co., Ltd. Operator Distribution Stat. by Ring Plan This menu allows you to verify the statistics

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 125 Column Description > 30 m Number of calls whose duration is greater th

Ошибка! Стиль не определен. 126 © SAMSUNG Electronics Co., Ltd. Operator Port Statistics by Port This menu allows you to verify the overall statistics

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 127 Column Description Avg In Call Time Average inbound call duration(Inbound c

Ошибка! Стиль не определен. 128 © SAMSUNG Electronics Co., Ltd. Operator Port Detailed Stat. by Port This menu allows you to verify the overall statis

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 129 Column Description Ans Ratio Answer ratio(Number of answers/number of inbou

Ошибка! Стиль не определен. 4 © SAMSUNG Electronics Co., Ltd. Functions of OfficeServ DataView OfficeServ DataView supports the functions below: Tr

Ошибка! Стиль не определен. 130 © SAMSUNG Electronics Co., Ltd. Miscellaneous This menu allows you to verify the miscellaneous statistical data on the

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 131 Column Description Xfer Fail Cnt Number of transfer failures Xfer Succ Cnt

Ошибка! Стиль не определен. 132 © SAMSUNG Electronics Co., Ltd. Column Description Seize Time Seizure duration Simple Inquire Time Simple inquired

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 133 VMAA/AA/Cadence Xfer Fail Statistics This menu allows you to verify the overa

Ошибка! Стиль не определен. 134 © SAMSUNG Electronics Co., Ltd. Statistics by DID This menu allows you to verify the overall statistics on DID inbou

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 135 Detailed DID Statistics This menu allows you to verify the overall statistics

Ошибка! Стиль не определен. 136 © SAMSUNG Electronics Co., Ltd. This page is intentionally left blank.

OfficeServ DataView User Guide © SAMSUNG Electronics Co., Ltd. 137 CHAPTER 5. Monitoring This chapter describes the monitoring function of the Off

Ошибка! Стиль не определен. 138 © SAMSUNG Electronics Co., Ltd. Page Title The selected submenu is displayed as the title. Additional Menus The three

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 139 Selecting a Monitoring Item Monitoring windows display information on call ev

OfficeServ DataView User Guide © SAMSUNG Electronics Co., Ltd. 5 CHAPTER 2. OfficeServ DataView Installation This chapter provides information on

Ошибка! Стиль не определен. 140 © SAMSUNG Electronics Co., Ltd. Additional Menus New Page Click the New( ) icon to view the current monitoring window

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 141 Trunk Monitoring This function is used for monitoring the trunk status of the

Ошибка! Стиль не определен. 142 © SAMSUNG Electronics Co., Ltd. Trunk Group Port Status This menu allows you to monitor the status of a selected trunk

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 143 Port Status Port status Call Status Call status Duration Duration Opp Tel

Ошибка! Стиль не определен. 144 © SAMSUNG Electronics Co., Ltd. Trunk Port Status by Scope This menu allows you to monitor the trunk port status for a

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 145 Trunk Port Status by Time This menu allows you to monitor the trunk port stat

Ошибка! Стиль не определен. 146 © SAMSUNG Electronics Co., Ltd. Station Monitoring This function is used for monitoring the station status of the Offi

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 147 100) Group In Cnt Number of Group Incoming calls

Ошибка! Стиль не определен. 148 © SAMSUNG Electronics Co., Ltd. Station Group Port Status This menu allows you to monitor the status of a selected sta

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 149

Ошибка! Стиль не определен. 6 © SAMSUNG Electronics Co., Ltd. Procedure for OfficeServ DataView Setup Follow the steps below to install OfficeServ Dat

Ошибка! Стиль не определен. 150 © SAMSUNG Electronics Co., Ltd. Station Port Status by Scope This menu allows you to monitor the station port status f

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 151 Station Port Status by Time This menu allows you to monitor the station port

Ошибка! Стиль не определен. 152 © SAMSUNG Electronics Co., Ltd. UCD Monitoring This function is used for monitoring the UCD status of the OfficeServ s

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 153 calls * 100)

Ошибка! Стиль не определен. 154 © SAMSUNG Electronics Co., Ltd. UCD Agent Status This menu allows you to monitor the overall agent status of UCD group

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 155 UCD Group Agent Status This menu allows you to monitor the status of a UCD gr

Ошибка! Стиль не определен. 156 © SAMSUNG Electronics Co., Ltd. Miscellaneous This function is used for monitoring miscellaneous statuses of the Offic

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 157 NO Record Number Port Tel Port Number Port Type Port type Port Status Por

Ошибка! Стиль не определен. 158 © SAMSUNG Electronics Co., Ltd. Queued Cnt Number of queued calls Answer Cnt Number of calls answered Answer Ratio

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 159 AA/VMAA Group Port Status This menu allows you to monitor an AA/VMAA group po

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 7 4. Once the <Setup Type> window appears, select a setup type and click [N

Ошибка! Стиль не определен. 160 © SAMSUNG Electronics Co., Ltd. Wall board Go to 'Configuration->Personalize->Set Wallboard' to set th

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 161 UCD Login Cnt Number of UCD Login UCD Log Out Cnt Number of UCD Log Out U

Ошибка! Стиль не определен. 162 © SAMSUNG Electronics Co., Ltd. This page is intentionally left blank.

OfficeServ DataView User Guide © SAMSUNG Electronics Co., Ltd. 163 CHAPTER 6. Scheduled Report This chapter describes the scheduled report functio

Ошибка! Стиль не определен. 164 © SAMSUNG Electronics Co., Ltd. 터를 보여주고 있습니다. 주기 리포트의 기간은 [환경 구성] 메뉴의 [주기 리포트 설정] 에서 설정할 수 있습니다. Creatio

OfficeServ DataView User Guide © SAMSUNG Electronics Co., Ltd. 165 CHAPTER 7. Troubleshooting This chapter provides information on problems that m

Ошибка! Стиль не определен. 166 © SAMSUNG Electronics Co., Ltd. I cannot open the monitoring pages! Symptom When you select any of the Monitoring page

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 167 Set the [Application Permission] option as ‘Low (IIS Process)’. Click [OK].

Ошибка! Стиль не определен. 168 © SAMSUNG Electronics Co., Ltd. I cannot save the Scheduled Report options! Symptom When you select any of [Set Daily/

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 169 If the ‘Read-only attribute’ is set, clear it. Select the [Security] tab.

Ошибка! Стиль не определен. 8 © SAMSUNG Electronics Co., Ltd. 6. Select a database to be used for OfficeServ DataView from the <Database Type> w

Ошибка! Стиль не определен. 170 © SAMSUNG Electronics Co., Ltd. Select ‘Day’, ‘Week’, ‘Month’ folders and schedule.ini file in the [ScheduledReport] f

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 171 I cannot add/delete/modify accounts! This case is only applicable to the Offi

Ошибка! Стиль не определен. 172 © SAMSUNG Electronics Co., Ltd. You will get the [DB Properties] window open. Select [Security] tab and give full cont

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 173 I cannot save [Personalize] configurations! This case is only applicable to t

Ошибка! Стиль не определен. 174 © SAMSUNG Electronics Co., Ltd. I cannot save the exported excel report ! Symptom When you export a report into excel

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 175 When the [Edit File Type] dialog open, clear this option. - Browse in same w

OfficeServ DataView User Guide © SAMSUNG Electronics Co., Ltd. 177 ANNEX A. Abbreviation A AA Automated Attendant C CID Caller Identification

Ошибка! Стиль не определен. 178 © SAMSUNG Electronics Co., Ltd. NTFS New Technology File System M MDB Multimedia Database MMC Man Machine Command

OfficeServ DataView User Guide ©2004 Samsung Electronics Co., Ltd. All rights reserved. Information in this document is proprietary to

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 9 8. Select a location where database will be installed from the <Database Lo

COPYRIGHT This guide is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied,

Ошибка! Стиль не определен. 10 © SAMSUNG Electronics Co., Ltd. 10. Once OfficeServ DataView setup is completed, click [Finish]. Troubleshooting

OfficeServ DataView User Guide © SAMSUNG Electronics Co., Ltd. 11 CHAPTER 3. OfficeServ DataView Menus This chapter describes the menus and window

Ошибка! Стиль не определен. 12 © SAMSUNG Electronics Co., Ltd. You can view the data on monitoring, or statistics provided by OfficeServ DataView thro

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 13

Ошибка! Стиль не определен. 14 © SAMSUNG Electronics Co., Ltd. If a module stops, [Start] will be enabled. If a module runs, [Stop] will be enabled. I

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 15 The database window displays the file size, average growth per hour, and estim

Ошибка! Стиль не определен. 16 © SAMSUNG Electronics Co., Ltd. Schedule Window Select the [Schedule] tab to manage the current settings of a scheduled

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 17 Click each report button of the Folder Information frame to back up or delete

Ошибка! Стиль не определен. 18 © SAMSUNG Electronics Co., Ltd. Configuration Menu The Configuration menu has the submenus as shown in the figure below

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 19 Item Description OfficeServ DataView Listen Port Specify a port to be connec

OfficeServ DataView User Guide © SAMSUNG Electronics Co., Ltd. I INTRODUCTION Purpose This guide is the user’s guide of OfficeServ DataView, which

Ошибка! Стиль не определен. 20 © SAMSUNG Electronics Co., Ltd. Each field is described below: Item Description Data Source Enter the name or IP add

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 21 Log Records [Log Records] allows you to select a type of a call log to be sa

Ошибка! Стиль не определен. 22 © SAMSUNG Electronics Co., Ltd. Operation Logs The [Operation Logs] option is divided into Data Collector, and Data M

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 23 Data Collector Data Collector collects events for calls from OfficeServ Link t

Ошибка! Стиль не определен. 24 © SAMSUNG Electronics Co., Ltd. Button Description Monitor Click this button to open a window that allows you to mon

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 25 Each field is described below: Item Description OfficeServ Link Connection E

Ошибка! Стиль не определен. 26 © SAMSUNG Electronics Co., Ltd. Data Manager Data Manager creates a cumulative record for 15 minutes from the call log

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 27 Operation Logs [Operation Logs] allows you to perform settings for saving op

Ошибка! Стиль не определен. 28 © SAMSUNG Electronics Co., Ltd. Starting OfficeServ DataView Follow the steps below to start OfficeServ DataView: 1.

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 29 Once Scheduler starts, the Scheduler icon is displayed in the system tray. I

Ошибка! Стиль не определен. II © SAMSUNG Electronics Co., Ltd. CHAPTER 5. Monitoring This chapter describes the OfficeServ system monitoring function

Ошибка! Стиль не определен. 30 © SAMSUNG Electronics Co., Ltd. Main Window Run Internet Explorer and enter the following in the address bar to view th

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 31 If you use OfficeServ DataView for the first time, enter the administrator ID

Ошибка! Стиль не определен. 32 © SAMSUNG Electronics Co., Ltd. Menus The main menus of the OfficeServ DataView home page are shown in the figure below

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 33 Configuration The Configuration menu of OfficeServ DataView has the submenus o

Ошибка! Стиль не определен. 34 © SAMSUNG Electronics Co., Ltd. Each field is described below: Item Description User Name Enter a user name. You can

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 35 Modify User Account Select [Modify User Account]. The window that allows you t

Ошибка! Стиль не определен. 36 © SAMSUNG Electronics Co., Ltd. Items in the above figure are described below: Item Description System Name Name of

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 37 Database Information This menu is used for displaying information on the DB(Da

Ошибка! Стиль не определен. 38 © SAMSUNG Electronics Co., Ltd. Station/UCD Group Information This menu is used for displaying information on station

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 39 Scheduled Report This menu allows you to setup scheduled reports or delete unn

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. III Reference OfficeServ 500/iDCS 500 System Description This document describe

Ошибка! Стиль не определен. 40 © SAMSUNG Electronics Co., Ltd. Set Weekly Report Item Description Use Check this option to use a weekly report. Sta

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 41 Scheduled Report Item Setup You can create scheduled reports for trunks and UC

Ошибка! Стиль не определен. 42 © SAMSUNG Electronics Co., Ltd. Personalize You can personalize the user environment such as skin and language. Skin

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 43

OfficeServ DataView User Guide © SAMSUNG Electronics Co., Ltd. 45 CHAPTER 4. Statistics This chapter describes the statistics function of the Offi

Ошибка! Стиль не определен. 46 © SAMSUNG Electronics Co., Ltd. Page Title The selected submenu is displayed as the title. Additional Menus The two me

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 47 Selecting a Statistics Item Statistics windows display data generated by the O

Ошибка! Стиль не определен. 48 © SAMSUNG Electronics Co., Ltd. Statistics Item Statistics items are categorized into six main menus, Trunk, Station, U

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 49 Additional Menus Print Click the Print( ) icon from the additional menus to p

Ошибка! Стиль не определен. IV © SAMSUNG Electronics Co., Ltd. This page is intentionally left blank.

Ошибка! Стиль не определен. 50 © SAMSUNG Electronics Co., Ltd. Export to Excel Click the Export to Excel ( ) icon from the additional menus to export

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 51 Whenever you export a report into Excel, you will see the download warning.

Ошибка! Стиль не определен. 52 © SAMSUNG Electronics Co., Ltd. Execution Option Setup The [From ~ To] option is used for setting the scope of data to

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 53 Trunk Overall Statistics This menu allows you to verify the overall statistics

Ошибка! Стиль не определен. 54 © SAMSUNG Electronics Co., Ltd. Column Description Avg Call Time Average call duration(Call duration/Number of succe

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 55 Trunk Incoming Statistics This menu allows you to verify the overall statistic

Ошибка! Стиль не определен. 56 © SAMSUNG Electronics Co., Ltd. Avg In Seize Time Average seizure duration of inbound calls(Seizure duration of inboun

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 57 Trunk Outgoing Statistics This menu allows you to verify the overall statist

Ошибка! Стиль не определен. 58 © SAMSUNG Electronics Co., Ltd. Avg Out Seize Time Average seizure duration of outbound calls(Seizure duration of outb

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 59 Trunk Distribution Statistics This menu allows you to verify the statistics on

OfficeServ DataView User Guide © SAMSUNG Electronics Co., Ltd. V TABLE OF CONTENTS INTRODUCTION I Purpose ...

Ошибка! Стиль не определен. 60 © SAMSUNG Electronics Co., Ltd. ≤ 20 m Number of calls whose duration is less than or equal to 20 minutes ≤ 30 m Numb

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 61 Trunk Incoming Distribution Statistics This menu allows you to verify the stat

Ошибка! Стиль не определен. 62 © SAMSUNG Electronics Co., Ltd. ≤ 5 m Number of inbound calls whose duration is less than or equal to 5 minutes ≤ 10 m

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 63 Trunk Outgoing Distribution Statistics This menu allows you to verify the stat

Ошибка! Стиль не определен. 64 © SAMSUNG Electronics Co., Ltd. ≤ 5 m Number of outbound calls whose duration is less than or equal to 5 minutes ≤ 10

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 65 Trunk Incoming Fail Statistics This menu allows you to verify the overall stat

Ошибка! Стиль не определен. 66 © SAMSUNG Electronics Co., Ltd. Group Busy Group is busy Unknown Unknown

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 67 Trunk Outgoing Fail Statistics This menu allows you to verify the overall stat

Ошибка! Стиль не определен. 68 © SAMSUNG Electronics Co., Ltd. Trunk Outgoing Statistics by Group This menu allows you to verify the overall statistic

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 69 Avg Out Seize Time Average seizure duration of outbound calls(Seizure duratio

TABLE OF CONTENTS VI © SAMSUNG Electronics Co., Ltd. Personalize ...

Ошибка! Стиль не определен. 70 © SAMSUNG Electronics Co., Ltd. Trunk Group Outgoing Statistics This menu allows you to verify the overall statistics a

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 71 Avg Out Call Time Average outbound call duration(Outbound call duration/Numbe

Ошибка! Стиль не определен. 72 © SAMSUNG Electronics Co., Ltd. Trunk Port Statistics This menu allows you to verify the overall statistics on and call

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 73 Seize End Time Seizure end time Seize Time Seizure duration Call Time Call

Ошибка! Стиль не определен. 74 © SAMSUNG Electronics Co., Ltd. Trunk Abandoned Call List This menu allows you to verify the list of trunk abandoned ca

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 75 Station Statistics This section describes the statistics on stations of the Of

Ошибка! Стиль не определен. 76 © SAMSUNG Electronics Co., Ltd. Column Description who held the call Seize Time Seizure duration Call Time Call dura

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 77 Station Incoming Statistics This menu allows you to verify the overall statist

Ошибка! Стиль не определен. 78 © SAMSUNG Electronics Co., Ltd. Avg In Call Time Average inbound call duration(Inbound call duration/Number of success

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 79 Station Outgoing Statistics This menu allows you to verify the overall statist

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. VII UCD Overall Incoming Statistics...

Ошибка! Стиль не определен. 80 © SAMSUNG Electronics Co., Ltd. Avg Out Seize Time Average seizure duration of outbound calls(Seizure duration of outb

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 81 Station Incoming Detailed Statistics This menu allows you to verify the overal

Ошибка! Стиль не определен. 82 © SAMSUNG Electronics Co., Ltd. Station Outgoing Detailed Statistics This menu allows you to verify the overall statist

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 83 Station Outgoing Fail Statistics This menu allows you to verify the overall st

Ошибка! Стиль не определен. 84 © SAMSUNG Electronics Co., Ltd. Unknown Unknown

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 85 Station Tried Features Statistics This menu allows you to verify the overall s

Ошибка! Стиль не определен. 86 © SAMSUNG Electronics Co., Ltd. Station Incoming Statistics by Group This menu allows you to verify the overall statist

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 87 In Call Time Inbound call duration Avg In Seize Time Average seizure duratio

Ошибка! Стиль не определен. 88 © SAMSUNG Electronics Co., Ltd. Station Group Incoming Statistics This menu allows you to verify the overall statistics

OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 89 In Xfer Cnt Number of inbound transfers In Seize Time Number of seizure dura