Samsung SVMi-8E Manuel d'utilisateur

GENERAL DESCRIPTIONSVMi-8E/SVMi-16EComplete Integrated Voice ProcessingEvery effort has been made to eliminate errors and ambiguities in the informati

Types of VPMThere are two types of VPM.The VPM-E and the VPMF-E.Q VPM-E-4 Port Voice Processing Module This add-on-card provides 4 channels of voice o

3Software FeaturesThe software for the SVMi-8E/SVMi-16E is installed at the factory. All that is needed is for it to be customized tomeet the individu

Q Incoming Call OverflowQ Interruptible Voice PromptsQ Maximum Greeting LengthQ Multiple Call HandlingQ Multiple Language SupportQ Operator Access Q S

Q Direct Messaging / Quick MemoQ Distribution ListsQ Extended PromptingQ External Number NotificationQ External Pager NotificationQ FaxMail (requires

Q Private (Confidential) MessagesQ Quick MemoQ ReminderQ Reply Required Q Retrieve Public Caller from MailboxQ Return Receipt (Certified Messages)Q Se

FAX-ON-DEMAND FEATURESQ Caller Selected DeliveryQ Compound or Multiple DocumentsQ Document LibrarianQ Guaranteed FaxQ Voice LabelsVOICEFORM QUESTIONNA

Feature DescriptionsSYSTEM FEATURESCaller ID Compatible If you subscribe to Central Office based Caller ID, the SVMi-8E/SVMi-16E is compatible. Justas

endar date.During an operating mode, every aspect of the call automation application, including port utilization;caller scripts; routing solutions; an

Camp On Support Each station user on the system may decide if they want the SVMi-8E/SVMi-16E to transferadditional calls to them if they are on the ph

Call Blocking While a subscriber has call blocking set active, the SVMi-8E/SVMi-16E does not attempt to transfera caller to the subscriber's exte

Publication InformationSAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publicationfor any rea

Whenever a subscriber sets his designated location to a number other than his extension number, SVMi-8E/SVMi-16E prompts, "How long do you want t

Screened Rejected Personal Greeting This greeting plays to the caller anytime a subscriber rejects a screenedtransferred call from the SVMi-8E/SVMi-16

Call Record With the SVMi-8E/SVMi-16E card installed in your phone system, you may record conversations inprogress. Simply press a button to record th

Monday through Sunday or for a specific date, for hour and minute. Also for any message not yet delivered,a sub-scriber can review, modify and discard

Message Play Order Each mailbox may be set up to play messages in order of oldest first (First In First Out-FIFO)or newest first (Last In First Out-LI

Multiple Subscriber Mailboxes Login Multiple subscribers may simultaneously logon to the same mailbox andaccess messages. All mailbox functions are av

told that the subscriber is now available and transfers them to the subscriber's designated location. If the sub-scriber elects not to retrieve t

Back Up And Restore The customer database can be saved and restored at a later date. This is useful in a num-ber of maintenance scenarios. Additional

FAX-ON-DEMAND FEATURESCaller Selected Delivery The caller may select same-call or callback delivery to any telephone number. You mayalso restrict deli

Unlimited Questions The maximum number of questions - Voice Queries - possible in a single VoiceForm sessionis not bound by architectural constraints.

Table of ContentsSystem OverviewThe SVMi-8E/SVMi-16E System 1.1Auto Attendant 1.1Voice Mail 1.2System Capacities 1.2Hardware DescriptionSBC (SVM Mothe

1System OverviewThe SVMi-8E/SVMi-16E SystemThe SVMi-8E is a self contained plug in Voice Mail and Auto Attendant card forthe iDCS 100 and iDCS 500.The

1.2System OverviewThe SVMi-8E/SVMi-16E Auto Attendant can work in conjunction with your system operator by answering callswith a pre recorded prompts,

2Hardware DescriptionUnlike traditional PC based Voice Mail / Auto Attendant Systems, the SVMi-8E/SVMi-16E installs inside the tele-phone equipment an

could result in data loss or file corruption. This button should not be pressed if the SVMi-8E/SVMi-16E is activelyprocessing calls.Back Plane Connect

DATA STORAGE DEVICE (Memory)The SVMi-8E/SVMi-16E is available with two different types of data storage devices,Hard Drive and Compact Flashunits. Only

VOICE PROCESSING MODULE (VPM)The 4 port Voice Processing Module is a small removable hardware board called a VPM. It connects to the SVMi-8E/SVMi-16E