Samsung UE55MU6400U Manuel d'utilisateur télécharger pdf (Page 27)

Video App problems (Youtube etc)

• Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status >

IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

• Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who

can remotely:

• Diagnose your TV

• Adjust the TV settings for you

• Perform a factory reset on your TV

• 

How does Remote Support work?



1. Call the Samsung Contact Centre and ask for remote support.

2. Open the menu on your TV and go to the Support section.

3. Select Remote Management

screen appears, provide the PIN number to the agent.

4. The agent will then access your TV.

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Samsung UE55MU6400U Manuel d'utilisateur Page 27