Samsung SCX-4x24 Series Manuel de service Page 1

Alignment & TroubleshootingService Manual4-1Samsung Electronics4.1 Alignment and Adjustments4.1.1 Control Panel overview4. Alignment & Trouble

Alignment & TroubleshootingService Manual4-10Samsung Electronics4.1.4 Menu MapThe control panel provides access to various menus to set up the mac

Alignment & TroubleshootingService Manual4-11Samsung Electronics4.1.4.1 Accessing to menusThe next steps are the example to print the menu map of

Alignment & TroubleshootingService Manual4-12Samsung Electronics4.1.5 Tech Mode4.1.5.1 How to Enter Tech ModeIn service (tech) mode, the technicia

Alignment & TroubleshootingService Manual4-13Samsung Electronics4.1.5.3 Data SetupSEND LEVELYou can set the level of the transmission signal. Typi

Alignment & TroubleshootingService Manual4-14Samsung ElectronicsFlash Upgrade7KH)LUPZDUH8SJUDGHIXQFWLRQDQGKDVWZRPHWKRGV/RFDODQG5HPRWH1

Alignment & TroubleshootingService Manual4-15Samsung ElectronicsS/W of Maintenance1. Clearing the Memory<RXFDQVHOHFWLYHO\FOHDULQIRUPDWLRQ

Alignment & TroubleshootingService Manual4-16Samsung Electronics3. Remote Diagnostic System(RDS)5'6DQG)7(*7$XWRPDWLF2UGHULQJ6\VW

Alignment & TroubleshootingService Manual4-17Samsung Electronics4.1.5.4 Machine TestSWITCH TEST8VHWKLVIHDWXUHWRWHVWDOONH\VRQWKHRSHUDWLRQ

Alignment & TroubleshootingService Manual4-18Samsung Electronics4.1.5.5 ReportPROTOCOL LISTThis list shows the sequence of the CCITT group 3 T.30

Alignment & TroubleshootingService Manual4-19Samsung Electronicssupplies information report

Alignment & TroubleshootingService Manual4-2Samsung Electronics4.1.2 Understanding The Status LEDThe color of the Status LED indicates the machine

Alignment & TroubleshootingService Manual4-20Samsung Electronics4.1.6 EDC Mode EDC Mode is independently controled system f/w and diagnose printer

Alignment & TroubleshootingService Manual4-21Samsung ElectronicsŶ('&0RGH0HQX0. Cover StatusItem DescriptionFront Cover :KHQWKHIURQW

Alignment & TroubleshootingService Manual4-22Samsung Electronics5. Fuser CtrlItem DescriptionTemp Control )XVHURQDQGRII³21´LVVHOHFWHGIX

Alignment & TroubleshootingService Manual4-23Samsung Electronics4.1.7 Abnormal Image Printing and Defective RollerIf abnormal image prints periodi

Alignment & TroubleshootingService Manual4-24Samsung Electronics4.1.8 Error MessageMessages appear on the control panel display to indicate the ma

Alignment & TroubleshootingService Manual4-25Samsung ElectronicsMessage Meaning Suggested solutionsDocument Jam The loaded original has jammed in

Alignment & TroubleshootingService Manual4-26Samsung ElectronicsMessage Meaning Suggested solutionsNot AvailableTry Again LaterCan not perform the

Alignment & TroubleshootingService Manual4-27Samsung ElectronicsMessage Meaning Suggested solutionsToner Empty The toner cartridge has run out. Th

Alignment & TroubleshootingService Manual4-28Samsung Electronics4.2 Troubleshooting4.2.1 Procedure of Checking the Symptoms%HIRUHDWWHPSWLQJWRUH

Alignment & TroubleshootingService Manual4-29Samsung Electronics4.2.2 The cause and solution of Bad image1) Vertical Black Line and BandDescriptio

Alignment & TroubleshootingService Manual4-3Samsung Electronics4.1.3 Paper pathScanner PartEngine PartLSUDEVECASSETTEDUPLEXFUSER$')52//(5 PI

Alignment & TroubleshootingService Manual4-30Samsung Electronics2) Vertical White LineDescription : White vertical voids in the image.3. It may oc

Alignment & TroubleshootingService Manual4-31Samsung Electronics3) Horizontal Black BandDescription : Dark or blurry horizontal stripes occur in

Alignment & TroubleshootingService Manual4-32Samsung Electronics4) Black/White SpotDescription : 1. Dark or blurry spots occur periodically in

Alignment & TroubleshootingService Manual4-33Samsung Electronics5) Light ImageDescription : The printed image is light, with no ghost.1. Develop

Alignment & TroubleshootingService Manual4-34Samsung Electronics6) Dark Image or a Black PageDescription : The printed image is dark.2. Charge vo

Alignment & TroubleshootingService Manual4-35Samsung Electronics7) Uneven DensityDescription : Print Density is uneven between left and right.3.

Alignment & TroubleshootingService Manual4-36Samsung Electronics8) BackgroundDescription : Light dark background appears in whole area of the pri

Alignment & TroubleshootingService Manual4-37Samsung Electronics9) Ghost (1)Description : Ghost occurs at 75.5 mm intervals of the OPC drum in th

Alignment & TroubleshootingService Manual4-38Samsung Electronics5. Abnormal low temperature(below 10୅).6. Damaged cleaning blade in thetoner cartr

Alignment & TroubleshootingService Manual4-39Samsung Electronics10) Ghost (2)Description : Ghost occurs at 75.5 mm intervals of the OPC drum in th

Alignment & TroubleshootingService Manual4-4Samsung Electronics4.1.3.1 Clearing Document Jams:KHQDQRULJLQDOMDPVZKLOHSDVVLQJWKURXJKWKH$&apo

Alignment & TroubleshootingService Manual4-40Samsung Electronics11) Ghost (3) : FuserDescription : Ghost occurs at 62.8 mm or 77.6mm intervals.The

Alignment & TroubleshootingService Manual4-41Samsung Electronics12) Stains on the Face of PageDescription : The background on the face of the prin

Alignment & TroubleshootingService Manual4-42Samsung Electronics13) Stains on Back of PageDescription : The back of the page is stained at 47 mm o

Alignment & TroubleshootingService Manual4-43Samsung Electronics14) Blank Page Print out (1)Description : Blank page is printed.Bad ground contac

Alignment & TroubleshootingService Manual4-44Samsung Electronics15) Blank Page Print out (2)Description : 1. Blank page is printed.2. One or sever

Alignment & TroubleshootingService Manual4-45Samsung Electronics4.2.3 The cause and solution of the bad discharge1) Wrong Print PositionDescriptio

Alignment & TroubleshootingService Manual4-46Samsung Electronics2) JAM 0Description : 1. Paper is not exited from the cassette.2. Jam-0 occurs whe

Alignment & TroubleshootingService Manual4-47Samsung Electronics3) JAM 1Description : 1. Recording paper is jammed in front of or inside the fuser

Alignment & TroubleshootingService Manual4-48Samsung Electronics4) JAM 2Description : 1. Recording paper is jammed in front of or inside the fuser

Alignment & TroubleshootingService Manual4-49Samsung Electronics5) JAM DuplexDescription : Recording paper is Jamned in front or inside a duplex m

Alignment & TroubleshootingService Manual4-5Samsung ElectronicsExit misfeed1. Remove any remaining pages from the ADF.2. Seize the misfeed paper,

Alignment & TroubleshootingService Manual4-50Samsung Electronics6) Multi-FeedingDescription : Multiple sheets of paper are fed at once.&KHFNW

Alignment & TroubleshootingService Manual4-51Samsung Electronics7) Paper rolled in the fuserDescription : If contaminated at intervals of 77.6mm o

Alignment & TroubleshootingService Manual4-52Samsung Electronics8) Paper rolled on the OPC DrumDescription : Paper is rolled up in the OPC.+RZWR

Alignment & TroubleshootingService Manual4-53Samsung Electronics4.2.4 The cause and solution of the malfunction1) Fuser ErrorDescription : Fuser e

Alignment & TroubleshootingService Manual4-54Samsung Electronics2) LSU ErrorDescription : “PMOTOR ERROR/HSYNC ERROR’&KHFNZKHWKHUWKH/68

Alignment & TroubleshootingService Manual4-55Samsung Electronics3) Not function of the gear of the fuser due to melting awayDescription : The mot

Alignment & TroubleshootingService Manual4-56Samsung Electronics4) Paper EmptyDescription : Paper empty error message is displayed on LCD when pap

Alignment & TroubleshootingService Manual4-57Samsung Electronics5) Paper Empty without indicationDescription : Paper empty error message does not

Alignment & TroubleshootingService Manual4-58Samsung Electronics6) Cover OpenDescription : The ERROR lamp is on even when the print cover is close

Alignment & TroubleshootingService Manual4-59Samsung Electronics7) No error LED when the cover is openDescription : The Error LED does not come on

Alignment & TroubleshootingService Manual4-6Samsung Electronics4.1.3.2 Clearing paper jams:KHQDSDSHUMDPRFFXUVWKHZDUQLQJPHVVDJHDSSHDUVRQ

Alignment & TroubleshootingService Manual4-60Samsung Electronics8) No PowerDescription : When system power is turned on, all lamps on the operato

Alignment & TroubleshootingService Manual4-61Samsung Electronics9) Vertical Line Getting CurvedDescription : When printing, vertical line gets cur

Alignment & TroubleshootingService Manual4-62Samsung Electronics4.2.5 The cause and solutions of bad environment of the software1) The printer is

Alignment & TroubleshootingService Manual4-63Samsung Electronics2) The printer is not working (2)Description :After receiving the printing order,

Alignment & TroubleshootingService Manual4-64Samsung Electronics3) Abnormal PrintingDescription :The printing is not working properly even when th

Alignment & TroubleshootingService Manual4-65Samsung Electronics4) SPOOL ErrorDescription :To spool which stands for “simultaneous peripheral oper

Alignment & TroubleshootingService Manual4-66Samsung Electronics4.2.6 Fax & Phone Problems1) No Dial ToneDescription : While on-hook button i

Alignment & TroubleshootingService Manual4-67Samsung Electronics2) Defective MF DIALDescription :The MF DIAL is not functioning.1. Check if the te

Alignment & TroubleshootingService Manual4-68Samsung Electronics3) Defective FAX FORWARD/RECEIVEDescription : The FAX FORWARD/RECEIVE is not func

Alignment & TroubleshootingService Manual4-69Samsung Electronics4) Defective FAX FORWARDDescription : RECEIVE is functioning, but FORWARD is not f

Alignment & TroubleshootingService Manual4-7Samsung ElectronicsIn the manual tray:KHQ\RXSULQWXVLQJWKHPDQXDOWUD\DQGWKHmachine detects that

Alignment & TroubleshootingService Manual4-70Samsung Electronics5) Defective FAX RECEIVE (1)Description : FORWARD is functioning, but RECEIVE is n

Alignment & TroubleshootingService Manual4-71Samsung Electronics6) Defective FAX RECEIVE (2)Description : The received data are lengthened or cut

Alignment & TroubleshootingService Manual4-72Samsung Electronics7) Defective FAX RECEIVE (3)Description : The phone is ringing continuously, but i

Alignment & TroubleshootingService Manual4-73Samsung Electronics8) Defective FAX RECEIVE (4)Description : The received data is reduced by more tha

Alignment & TroubleshootingService Manual4-74Samsung Electronics9) Defective Automatic ReceivingDescription : The automatic receiving function is

Alignment & TroubleshootingService Manual4-75Samsung Electronics4.2.7 Copy Problems1) Black CopyDescription : Black page is printed out when copy

Alignment & TroubleshootingService Manual4-76Samsung Electronics2) White CopyDescription : White page is printed out when Copy.1. Check the CIS pr

Alignment & TroubleshootingService Manual4-77Samsung Electronics3) Abnormal noiseDescription : There is noise when copy.1. Check the Scanner Motor

Alignment & TroubleshootingService Manual4-78Samsung Electronics4) Defective Image QualityDescription : The copied image is light or bad.1. Check

Alignment & TroubleshootingService Manual4-79Samsung Electronics4.2.8 Scanning Problems1) Defective PC ScanDescription : The PC Scan is not funct

Alignment & TroubleshootingService Manual4-8Samsung ElectronicsIn the paper exit areaIf paper is jammed in the paper exit area, follow the next st

Alignment & TroubleshootingService Manual4-80Samsung Electronics2) Defective Image Quality of PC ScanDescription : The image PC scanned is not cle

Alignment & TroubleshootingService Manual4-9Samsung Electronics3. Open the rear cover.4. Pull the guide rear on each side down and remove the pape