Samsung XAA Manuel du propriétaire télécharger pdf (Page 11)

Do Not Save Warranty Claims to Temporary Storage

Jet Nyamwange

Warranty Department

Page 11

Volume 5, Issue 4 Home Appliances Newsletter Samsung Tech Talk

A billed Warranty claim must have the correct status. If you select the incorrect status, your payment may be delayed.

Worse, if you save your claim to Temporary Storage, your claim will never be paid. Be warned: The Warranty team

does not review claims saved to Temporary Storage. Consequently, any claims saved to Temporary Storage are not

paid.

To ensure your claims are paid, please follow the simple guidelines below:

 Submitted – All repairs you want the Warranty Department to review.

 Choose Submitted for all In-Warranty claims, as well as Samsung Extended Warranty claims.

 Out of Warranty – COD consumers

 Select Out of Warranty for units out of warranty. However, if you submit any claims Out of War-

ranty, they WILL NOT be eligible for payment.

 Temporary Storage – For ASC use ONLY – Samsung Does NOT Review.

 Do not SAVE your claims to this status.

 All claims saved in this status WILL NOT be reviewed by the Warranty Department. They will not be

paid.

 Note: Samsung permanently deletes all claims in this status on a bi-weekly basis.

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Samsung XAA Manuel du propriétaire Page 11